Read on for quick answers to some of your questions. If your question is not answered here please contact us, we’re more than happy to help.
Shipping is free to all areas on our pre built boxes. The Build Your Box product offers free delivery after $250.
All of our meat is cryovaced in portions of 2. Sausages, mince and diced products are in portions of 500g for easy storage. Cryovacing promotes an extra fresh shelf life, some products lasting up to 42 days fresh in the fridge.
We also upcycle boxes to help reduce our environmental impact, all boxes are 100% curb side recyclable and good for the environment.
You can choose from our pre-selected meat boxes or build your own.
Boxes can be purchased as a once off purchase or you can subscribe to our boxes for an easy set and forget monthly meat delivery.
Did you receive an SMS with a tracking link the night before your box was due to arrive?
If so, click on the link to see the status of your delivery and a photo of where it was delivered.
If you didn’t receive an SMS, there could be a few reasons why your first box hasn’t arrived:
1. We are still preparing your box for delivery! It wont be far away
2. Your order might not have been successful. When you placed your first order, you should have received a confirmation email of your order. If you didn’t receive a confirmation email, it could be because your order was not successful or your email was spelt incorrectly.
We recommend checking your bank statement to see if you were charged. If you can’t see a charge or confirmation email, you can contact Customer Care here.
We ask that you check the entire contents of your box, and remember all steaks are packed in portions of 2. If it looks like your still missing something, please let us know here so that we can make this right for you!
We’re really sorry to hear that your box didn’t arrive safely!
Please check your delivery window and the tracking SMS sent last night, our driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route.
The driver may have left the box in an alternative safe place, so please check the vicinity of your property, if you still cant find it please contact us.
If you’re ordering your meat and products online, chances are you’re a busy person looking for convenient delivery, which is exactly what we offer. Our drivers have the authority to leave your order on your property without a signature on delivery so that your order is waiting for you the moment you get home. Our meat is packed in thermal boxes & will stay cold for up to 1.5hrs on a hot summer’s day. We recommend getting your box unpacked & in the fridge ASAP though! You will also receive an SMS the day prior to letting you know a time for delivery the following day and a tracking link to follow your box!
If you have problems with your delivery, please contact us and we’ll always work with you to address any issues.
Yes they are!
All of our sausages, gourmet sausages, marinated and stuffed meat is gluten free.
Beef, Rice Flour, Salt, Mineral Salt, Preservatives (223), Spice Extract, Herb Extract, Natural Flavour.